If you find yourself in this situation, we would first like to apologize for the inconvenience.
We will make sure to resolve your issue in the best possible way. Please fill out this contact form and specify the brand. This information is necessary for our team to assist you with the process.
Don't forget to include:
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order number
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reason for the return
Place the item(s) back in their original packaging and wait for our instructions regarding the return pickup.
If the relevant department confirms that the item is damaged or incorrect, the return shipping costs will be covered by the seller.
We will proceed with the refund using the same payment method used to complete the purchase.
The refund will be processed within 14 working days from the date the returned item is received at our warehouse and the non-conformity is verified.