No problem, we will take care of returning your order!
Check the reason for the delivery hold using the tracking link you received by email, and fill out this contact form specifying the brand. This information is necessary for our team to assist you with the process.
Don’t forget to include:
- The order number
- The reason for the delivery hold (e.g., recipient not available, incorrect or incomplete address)
- Instructions to release the shipment:
-
-
- Re-delivery: please provide the full address including street number and ZIP code, and the correct name on the doorbell
- Delivery to a different recipient: provide the full address including street number and ZIP code, and the correct name on the doorbell
- Return to sender: in this case, you will receive a refund of the invoiced amount for the entire order
-
-