General

RETURNS

• How can I return an order?
• I have received a different item from the one ordered or a damaged item. What can I do?
• Can I exchange a product?
• May I cancel or delete an order?

SHIPPING

• How can i track my order?
• The courier website informs that my order is in storage. What should I do?
• Which courier do you use for deliveries?
• What are the delivery costs?
• What are the delivery times?

PAYMENTS

• Why was my credit card declined?
• Which methods of payment do you accept?