Customers have the right to return orders (without giving a reason) within 14 working days of receiving the items.
You can inform us that you want to return goods by contact form Shop Purchasing Assistance. Don't forget to insert in the message text:
- order number
- email used for the purchase
All delivery charges for returned goods are the responsibility of the purchaser.
Items returned will not be accepted unless they are intact and in perfect condition, with the original packaging (closed and with delivery seal), preferably with a copy of the sales note inside the packaging and go to a courier of your trust or the post office.
Items should be sent to: Calicatus srl Via L. Mazzon 30 - 30020 Quarto d’Altino (VE) Italy.
Reimbursement for returned articles will be made by bank transfer within 14 days of receiving the returned item. Articles that are incomplete, worn, damaged or dirty due to the customer’s fault will not be reimbursed and will not be eligible for credit to the value of the initial order.
We remind you that you can insert a new order through our online shop if you wish to receive a replacement of the returned item.